Man With A Van Fitzrovia Terms and Conditions

These Terms and Conditions set out the basis on which Man With A Van Fitzrovia provides removal, transport, delivery, and related service options to customers. By making a booking, confirming a quotation, or allowing work to begin, you agree to these terms in full. Please read them carefully before placing a booking. They are intended to create clarity, manage expectations, and define the responsibilities of both parties in a fair and practical way.

Throughout this document, references to “we,” “us,” and “our” mean the service provider operating under the Man With A Van Fitzrovia name, and references to “you” or “the customer” mean the person, business, or organisation requesting the service. These terms apply to household moves, office moves, single-item transport, collections, deliveries, and any additional labour agreed in advance.

We reserve the right to update these terms from time to time. The version in force at the time of booking will normally apply to that booking unless a later change is required by law. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply.

1. Booking Process

All bookings for a van and man service in Fitzrovia must be requested in advance and are subject to availability. A quotation may be provided based on the information supplied by you, including item list, floor access, parking conditions, distance, time requirements, and any special handling needs. We rely on the accuracy of the information you provide when preparing a quote.

A booking becomes confirmed only when we accept your request, provide confirmation, and where required receive any deposit or prepayment. We may ask for photographs, item dimensions, access details, or additional information before confirming the job. If the details supplied later prove inaccurate or incomplete, we may revise the price, change the vehicle size, assign additional staff, or decline to proceed if the service cannot be completed safely.

Customers must ensure that the service date, collection address, delivery address, access arrangements, and item list are correct. If you book on behalf of another person, you confirm that you have authority to do so and that they will comply with these terms. We are not responsible for delays or extra charges caused by incorrect booking details, restricted access, parking issues, or failure to prepare items for collection.

2. Service Standards and Customer Responsibilities

We will use reasonable care and skill in carrying out the service. However, the customer is responsible for ensuring that goods are appropriately packed, items are ready at the agreed time, and any fragile, valuable, or sensitive items are suitably protected unless we have expressly agreed to pack or wrap them. You should also make sure that drawers, doors, lids, and loose parts are secured before transport.

You must tell us in advance if any items are particularly heavy, awkward, hazardous, high value, or difficult to move. This includes pianos, large safes, antiques, artwork, specialist equipment, and items requiring disassembly or multiple-person handling. We may refuse to move items that are unsafe, illegal to transport, or unsuitable for the booked vehicle or crew size.

Customers are responsible for obtaining any required permissions from landlords, building management, neighbours, or local authorities for access, loading, unloading, parking, or use of lifts and communal areas. If permits, suspensions, or access arrangements are necessary and not arranged, we may be unable to complete the service on time and any waiting time or return visit may be chargeable.

3. Payments and Charges

Unless otherwise agreed in writing, payment is due in full on completion of the service. For some bookings, we may require a deposit, advance payment, or card pre-authorisation to secure the date. The quotation provided will normally specify whether prices are fixed, hourly, or based on a combination of time, vehicle size, and labour.

Charges may include the following: labour time, vehicle use, fuel, congestion or parking-related costs where applicable, congestion or access delays, additional handling, waiting time, dismantling and reassembly, and any materials supplied. Man with a van Fitzrovia rates may also change if the actual job differs from the original description. If the booking is extended, if extra items are added, or if access is more difficult than expected, additional charges may apply.

Payment methods will be confirmed at booking. If an invoice is issued, it must be paid by the stated due date. We may charge interest on overdue sums in accordance with applicable law and may recover reasonable costs incurred in pursuing unpaid amounts. No transfer of ownership of goods occurs under these terms; payment relates only to the service provided.

4. Cancellations, Amendments, and Waiting Time

You may request to cancel or amend a booking, but cancellation terms depend on the notice given and whether resources have already been allocated. If you cancel well in advance, no or limited charges may apply, but short-notice cancellations may be charged in full or in part where we have reserved staff, vehicle time, or other costs. Any deposit paid may be non-refundable if the terms of the booking state this clearly.

If you wish to change the date, time, addresses, or scope of work, we will try to accommodate the request subject to availability. However, amendments are not guaranteed and may alter the price. Where an alternative date or time is offered and accepted, the original booking may be treated as cancelled and rebooked under the new terms.

If we arrive and are unable to start or complete the work because of customer-related issues, including no one being present, inaccessible premises, incorrect address, unsafe conditions, or incomplete information, we may treat the job as a late cancellation or charge a waiting fee. Waiting time may be charged in agreed increments if delays arise beyond the reasonable control of our team.

5. Liability and Risk

We take reasonable care to avoid damage to your property and goods, but our liability is limited to the extent permitted by law. We are not liable for pre-existing damage, inadequate packing, normal wear and tear, inherent defects, or damage caused by items being unsuitable for transport. If you pack items yourself, you accept responsibility for the security and adequacy of that packing unless we have expressly agreed to do so.

Where our negligence causes loss or damage, our liability will normally be limited to the reasonable repair cost, replacement cost, or the value of the affected item, whichever is lower, subject to any agreed insurance cover and any statutory rights that cannot be excluded. We will not be liable for indirect or consequential losses such as loss of profit, missed appointments, business interruption, or emotional distress.

To the fullest extent allowed by law, we do not accept responsibility for delays caused by traffic, road closures, adverse weather, accidents, third-party actions, vehicle breakdowns, or circumstances outside our reasonable control. If a delay occurs, we will aim to continue the job as soon as reasonably possible, but we do not guarantee exact arrival or completion times unless expressly agreed as a fixed-time service.

6. Waste Regulations and Prohibited Items

Where the booking includes disposal, rubbish removal, or clearance work, both parties must comply with relevant UK waste regulations. The customer must be honest and accurate about the nature of any waste. We may ask what is being removed, where it came from, and whether it contains mixed materials, electronics, or items requiring specialist handling. We reserve the right to inspect items before loading.

You must not ask us to transport or dispose of prohibited, hazardous, or illegal materials unless we have given prior written approval and hold the necessary authorisation to do so. This includes, but is not limited to, asbestos, chemicals, oils, clinical waste, gas bottles, pressurised containers, batteries in bulk, firearms, explosives, and any item classified as controlled waste under applicable legislation. If such items are discovered, we may stop the service immediately and charge for time already spent.

For waste collection services, the customer remains responsible for ensuring that waste is presented lawfully and that no restricted items are concealed within mixed loads. We may issue a transfer note, record disposal details, or retain evidence of lawful handling where required. If a customer provides misleading information and this causes regulatory, safety, or disposal issues, they may be liable for all resulting costs, fines, or claims.

7. Insurance, Storage, and Uncollected Goods

Any insurance arrangements, if offered, will be limited to the terms stated at the time of booking. Unless expressly confirmed, we do not provide insurance for items that are inadequately packed, already damaged, or excluded under our standard cover. Customers are encouraged to arrange suitable cover for high-value items, important documents, and irreplaceable possessions.

If goods must be stored temporarily because the delivery address is not ready, access is restricted, or the customer asks us to delay completion, any storage arrangement will only apply if agreed in writing. Additional storage, redelivery, handling, or return charges may apply. We are not responsible for deterioration of items placed in temporary storage due to their nature or because of customer delay.

If goods are left uncollected, refused, or cannot be delivered because of customer default, we may hold them for a reasonable period and then take lawful steps to recover costs, return goods, or dispose of waste where permitted. Any sale, disposal, or other action will only be taken where allowed by law and after reasonable notice where required.

8. Complaints, Force Majeure, and Final Provisions

If you believe there has been a problem with the service, you should notify us as soon as reasonably possible and provide relevant details, including photographs or a written description where appropriate. We will review the issue fairly and may ask to inspect the goods, packaging, or site conditions before reaching a conclusion. Where we accept responsibility, we may offer repair, replacement, partial refund, or another reasonable remedy.

We are not responsible for failure or delay caused by events beyond our reasonable control, including severe weather, strikes, civil disturbance, government restrictions, road incidents, fire, flood, power failure, or sudden unavailability of vehicles or personnel due to unforeseen circumstances. In such cases, we may reschedule, suspend performance, or cancel the booking without liability for consequential loss.

Governing Law
These terms and any dispute or claim arising from them shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where the customer has mandatory legal rights to bring a claim elsewhere. Nothing in these terms limits any rights you may have under consumer protection law that cannot legally be excluded.

Final Agreement
By confirming a booking with Man With A Van Fitzrovia, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If any inconsistency exists between a written quotation and these terms, the written quotation will apply only to the specific point it addresses, and the remainder of these terms will continue in force. These terms are intended to support a clear, lawful, and efficient service relationship.