Terms and Conditions

Man With a Van Fitzrovia Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Fitzrovia provides removal, delivery and related services within the United Kingdom. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 "Company" means Man With a Van Fitzrovia, the provider of the removal and related services.

1.2 "Customer" means the individual, business, or organisation requesting and paying for the services of the Company.

1.3 "Services" means any removal, transport, delivery, loading, unloading, packing, furniture moving, or related services offered by the Company.

1.4 "Goods" means any items, furniture, boxes, equipment, or other property that the Company is requested to move, transport, handle, or store.

1.5 "Service Area" means the areas in which the Company operates within the United Kingdom, including but not limited to Fitzrovia and surrounding locations, as determined by the Company from time to time.

1.6 "Contract" means the agreement between the Company and the Customer for the provision of Services, incorporating these Terms and Conditions.

2. Booking Process

2.1 A booking is made when the Customer provides the Company with all required details of the job, including collection and delivery addresses, access information, dates, times, and a description of the Goods to be moved, and the Company confirms acceptance of the booking.

2.2 The Customer is responsible for ensuring that all information provided at the time of booking is accurate and complete. The Company will rely on the information provided to estimate the time, manpower, and vehicle size required.

2.3 Any change to the original booking details, including but not limited to the addresses, dates, times, access conditions, or the volume or nature of Goods, must be communicated to the Company as soon as possible. The Company reserves the right to adjust the price or availability of Services in light of any such changes.

2.4 All bookings are subject to availability. The Company does not guarantee the availability of vehicles or staff until the booking is confirmed.

2.5 The Company may refuse or cancel a booking at its sole discretion, including where the Customer is in breach of these Terms and Conditions or where the job presents a health and safety risk or is otherwise unlawful.

3. Quotes and Pricing

3.1 Any quote provided by the Company is based on the information supplied by the Customer and is valid for a limited period as specified by the Company. Quotes are not binding if the information provided by the Customer is inaccurate or incomplete.

3.2 The Company may provide either a fixed price quote or an estimate based on an hourly rate, depending on the nature of the job. The type of quote will be made clear to the Customer at the time of booking.

3.3 The Company reserves the right to amend the quoted price where:

a. Additional Goods are included that were not initially disclosed.

b. Access to the property is more difficult than described, including stairs, narrow corridors, long carry distances, or parking restrictions.

c. The job takes longer due to delays caused by the Customer or third parties.

d. Additional services are requested, such as packing, dismantling, or reassembly of furniture.

3.4 Any parking fees, congestion charges, tolls, or similar charges incurred in the course of providing the Services will be payable by the Customer in addition to the quoted price, unless otherwise agreed in writing.

4. Payments

4.1 Unless otherwise agreed, payment is due in full on or before completion of the Services on the day of the move.

4.2 The Company accepts the forms of payment that it notifies to the Customer at the time of booking. The Customer must ensure that they have the means to pay on the agreed date.

4.3 The Company may require a deposit to secure a booking. The amount and due date of the deposit will be communicated to the Customer and will be deducted from the final invoice, subject to the cancellation provisions in these Terms and Conditions.

4.4 If payment is not received when due, the Company reserves the right to:

a. Withhold delivery of Goods until payment is made in full; and

b. Charge interest on any overdue amount at the statutory rate applicable under UK law, accruing daily until payment is received.

4.5 For business Customers, the Company may issue an invoice payable within a specified period. Late payment charges and recovery costs may be applied in accordance with applicable UK legislation.

5. Cancellations and Amendments

5.1 If the Customer wishes to cancel or postpone a booking, they must notify the Company as soon as reasonably practicable.

5.2 The following cancellation charges may apply:

a. More than 72 hours before the scheduled start time: any deposit paid may be refunded at the Company's discretion, less any reasonable administrative costs.

b. Between 24 and 72 hours before the scheduled start time: the Company may retain part or all of any deposit and may charge a percentage of the quoted price to cover allocated resources.

c. Less than 24 hours before the scheduled start time or on the day of the move: the Company reserves the right to charge up to 100 percent of the quoted price.

5.3 If the Customer fails to be present at the agreed time and place without prior cancellation or postponement, this will be treated as a same day cancellation and charges may apply as set out above.

5.4 The Company will use reasonable endeavours to accommodate requests to amend the date or time of a booking, but this will be subject to availability and may involve additional charges.

5.5 In the unlikely event that the Company needs to cancel or significantly amend a booking, it will provide as much notice as reasonably possible and will offer an alternative date or a refund of any amounts paid for Services not provided. The Company will not be liable for any indirect or consequential loss arising from such cancellation or amendment.

6. Customer Responsibilities

6.1 The Customer is responsible for:

a. Ensuring that all Goods are properly packed and ready for transport, unless packing services have been agreed.

b. Ensuring that fragile or high value items are clearly identified and, where appropriate, packed securely.

c. Ensuring that all Goods are adequately insured for transport, unless agreed in writing that the Company will arrange appropriate cover.

d. Providing accurate access details for all addresses, including information about stairs, lifts, restricted access, and parking.

e. Obtaining and paying for any permits, parking reservations, or permissions required to carry out the Services.

f. Being present, or appointing a representative to be present, at collection and delivery points to provide instructions and sign any relevant documentation.

6.2 The Customer must ensure that appliances are disconnected, defrosted, and drained before they are moved, and that any furniture or items to be dismantled are ready, unless dismantling has been expressly included as part of the Services.

6.3 The Customer must not ask the Company to transport any Goods that are illegal, dangerous, explosive, corrosive, perishable, or otherwise unsuitable for normal transport, including but not limited to firearms, drugs, cash, jewellery, stolen goods, live animals, or hazardous materials.

7. Company Responsibilities

7.1 The Company will provide the Services with reasonable care and skill, using appropriate vehicles and staff for the job as described by the Customer.

7.2 The Company will take reasonable steps to protect Goods from loss or damage during loading, transport, and unloading, subject to the limitations and exclusions set out in these Terms and Conditions.

7.3 The Company may, at its discretion, refuse to move any Goods which in its opinion present a risk to health and safety, could cause damage to property or vehicles, or are not suitable for transport.

8. Liability and Limitations

8.1 The Company will be liable for loss of or damage to Goods only where such loss or damage is caused by the negligence or breach of contract of the Company, its employees, or authorised agents.

8.2 The Company's liability for loss or damage to Goods is limited to a reasonable cost of repair or replacement, taking into account the age, condition, and value of the Goods, and subject to any monetary caps notified to the Customer before the move.

8.3 The Company will not be liable for:

a. Loss or damage arising from faulty or insecure packing where the Goods have been packed by the Customer or a third party.

b. Loss or damage to fragile items where such items have not been adequately protected or where the Customer has declined recommended protective measures.

c. Loss or damage to the contents of boxes or containers that were not packed or sealed by the Company.

d. Loss or damage caused by wear and tear, inherent defect, or pre existing damage to Goods.

e. Loss arising from delays due to traffic, weather, road closures, accidents, or other circumstances beyond the Company's reasonable control.

f. Indirect or consequential loss, including loss of profit, loss of business, or loss of opportunity.

8.4 The Customer must inspect the Goods and property on completion of the Services and notify the Company as soon as reasonably possible of any visible damage or loss. Any claim for damage or loss must be made in writing within a reasonable period after completion of the Services, providing full details of the alleged loss or damage.

8.5 Nothing in these Terms and Conditions excludes or limits the Company's liability for death or personal injury caused by its negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded or limited under UK law.

9. Access, Property Damage and Parking

9.1 The Customer must ensure that there is adequate access for the Company's vehicles at both the collection and delivery addresses, including suitable parking arrangements.

9.2 The Company is not responsible for any damage to property, including driveways, pavements, or grounds, where the Customer has requested or agreed that the Company's vehicles may be driven or parked in areas that are not designed for such use.

9.3 The Customer will be responsible for any parking fines or penalties imposed on the Company's vehicles as a result of inadequate or incorrect instructions, or failure to arrange suitable parking, unless such penalties arise due to the fault of the Company.

10. Waste and Disposal Regulations

10.1 The Company operates in accordance with applicable UK waste and environmental regulations. The Company is not a general waste disposal service and will only remove items agreed as part of the booked Services.

10.2 The Company will not transport or dispose of hazardous, controlled, or prohibited waste, including but not limited to chemicals, asbestos, medical waste, or any materials that require a specialist licence or treatment.

10.3 Where the Customer requests removal of items for disposal, the Company will, where reasonably practicable, ensure that such items are taken to an appropriate authorised facility. Additional charges may apply for disposal services.

10.4 The Customer is responsible for declaring any items that may be classified as waste and for ensuring that items presented for disposal are lawful and safe to handle.

11. Insurance

11.1 The Company maintains appropriate insurance cover for its business activities in accordance with UK requirements. Details of cover can be provided on request.

11.2 The Customer is strongly advised to arrange suitable insurance for their Goods to cover the full value during the move, particularly for high value or delicate items, as the Company's liability may be limited under these Terms and Conditions.

12. Complaints

12.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that it can be investigated and, where appropriate, remedied.

12.2 The Company will use reasonable endeavours to resolve complaints promptly and fairly. The Customer may be asked to provide supporting information or evidence relating to the complaint.

13. Data Protection and Privacy

13.1 The Company will collect and use personal data provided by the Customer for the purposes of administering bookings, providing Services, processing payments, and complying with legal obligations.

13.2 The Company will handle personal data in accordance with applicable UK data protection laws and will take reasonable steps to keep such data secure.

14. Force Majeure

14.1 The Company will not be liable for any delay or failure to perform its obligations under the Contract where such delay or failure is due to events beyond its reasonable control, including but not limited to extreme weather conditions, road closures, strikes, accidents, acts of terrorism, or governmental restrictions.

14.2 In such circumstances, the Company may suspend or reschedule the Services and will notify the Customer as soon as reasonably practicable.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions and any Contract between the Customer and the Company are governed by and construed in accordance with the laws of England and Wales.

15.2 The courts of England and Wales will have exclusive jurisdiction to settle any disputes arising out of or in connection with these Terms and Conditions or the Services, subject to any mandatory statutory rights available to consumers.

16. General Provisions

16.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

16.2 No waiver by the Company of any breach of these Terms and Conditions shall be considered as a waiver of any subsequent breach.

16.3 These Terms and Conditions, together with any written quote or confirmation provided by the Company, constitute the entire agreement between the parties and supersede any prior discussions or correspondence.

16.4 The Company reserves the right to update or amend these Terms and Conditions from time to time. The version in force at the time of the Customer's booking will apply to that Contract.